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Resource Discovery and Delivery is a new seminar which gives an overview of the various technology services and systems that support searching, linking and access to e-resources. It gives attendees insight into the range of different systems, how they fit together, why things sometimes go wrong, and how to trouble-shoot problems.


June 27 2019 - 10:00
June 27 2019 - 16:00

About the Event

The seminar starts with an overview of the user journey from discover to delivery, identifying the typical pain points that they may encounter when searching from and accessing online resources such as ejournals and ebooks. This is followed by in-depth presentations on three key areas:

  • Discovery Services looks at the range of different search services, including Resource Discovery Systems, library catalogues, search engines, A&I databases, and scholarly sharing sites such as ResearchGate.
  • Navigation and Linking covers technologies and standards that link users from their search results to full-text content, including persistent identifiers and DOIs, link resolvers, and OpenURLs.
  • Authentication outlines the services that enable users to login to online resources such as IP access, referring URLs and Shibboleth, as well as discussing how to support a more seamless access experience for users.

Each presentation will be followed by a breakout session where delegates will work in small groups to discuss real-world troubleshooting scenarios, relating the concepts covered in the presentations to their day-to-day work, and learning from sharing practical experiences.

Who should attend

This event will be valuable to anyone responsible for supporting discovery and delivery services for e-resources, or who is seeking a basic introduction to some of the technology services that support scholarly communications. The focus is on applications in libraries, and throughout the day the speakers will address challenges faced by different types of libraries, including HE, FE and corporate.

The seminar will discuss a range of technologies supporting discovery and delivery, but it will not compare specific library systems and solutions. It will impart a practical understanding of the technological challenges and approaches to addressing them, but will not provide detailed technical solutions to specific problems.

Previous knowledge required

Some familiarity with the different types of online scholarly content may be helpful, for example ejournals, ebooks and online databases. If you are new to this area, it is may be worth first attending the UKSG Introduction to E-Resources (5th June 2019) which gives an overview of different types of resources and how they are published and provided online.

Otherwise no previous knowledge is required. In particular, please note that this is not a technical course and no programming skills are required.

Learning objectives

  • Understand the key stages in the reader journey from discovery to delivery;
  • Understand the key technology services, systems and standards that support discovery and delivery, and how they relate to each other;

Be able to identify and troubleshoot some of the common problems and limitations in discovery and delivery technologies.



Programme and Speakers


Registration and Coffee


Introduction and Welcome



The User journey and its challenges

Anna Grigson
LSE Library

ANNA GRIGSON has over 25years’ experience of working in the academic library sector, and is currently Head of Content and Discovery at LSE. With a background in acquisitions and library systems management she has liaised with intermediaries, publishers and technology suppliers throughout her career, and has direct experience of managing services in an environment of rapid change in the scholarly publishing sector. She has a strong interest in supporting professional development and is currently UKSG Education Officer, supporting the development of UKSG’s programme of one-day seminars.


Discovery services

Emma Wilson-Shaw
Online Services and Systems Manager London School of Economics and Political Science

Emma Wilson-Shaw has worked in Academic Libraries for over 20 years. Primarily in higher education, but also further education and archives & special collections. She is currently the Online Services and Systems Manager for the LSE Library. Her background includes e-resources, systems and authentication support/management; as well as web editing, enquiry service management and information skills training. She is interested in user centred systems design and has undertaken a variety of UX based systems improvement projects at the LSE.


Discovery services breakout session




Navigation and linking

Adam Walsh
Ebsco Information Services

Adam is the Manager of the Library Services Engineering Team, EBSCOs internal team of 10 technical consultants covering Northern Europe. Having joined EBSCO almost four years ago, Adam was the Library Services Engineer covering the UK and Ireland working with EBSCOs suite of SaaS products including discovery, link resolution, authentication etc. Prior to which he worked as Metadata and Systems Librarian, working with predominantly with the Library Management System and Discovery at Durham University in the North East of England

Joe Schulkins
Ebsco Information Services

Joe Schulkins, Library Services Engineer.

Is a recent addition to EBSCO and prior to his current position, Joe worked as a Systems Librarian for the University of Liverpool for almost 12 years. At Liverpool he worked on numerous projects to enhance the Library's relationship with its customers, from the institutional repository to developing a book exchange marketplace. He has an active interest in APIs and sits on both NISO FASTEN and BIC Library Web Services groups looking at how they should be used by vendors and libraries alike.


Navigation and linking breakout session



Kristina Symes

Kristina Symes is the Technical Solutions Lead for OpenAthens and author of ‘Access to online resources: A guide for the modern librarian.’ Determined to make the librarian’s job easier, Kristina frequently speaks in conferences and educational events around the world. She is keenly interested in ways technology can help digital libraries deliver more value to communities they serve.


Refreshment break


Authentication breakout


Wrap-up and breakout feedback: the user journey revisited


Close of seminar


May 08 2019 - 00:00 - June 19 2019 - 00:00

£ 185.00 + £ 37.00 VAT

UKSG Members

£ 235.00 + £ 47.00 VAT

UKSG Non-Members

£ 0.00 + £ 0.00 VAT





Registration has now closed.   For further information on this event please e-mail



By Friday 7 June 2019 - full refund
From Saturday 8 June 2019 - no refund


NB: UKSG reserves the right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies.

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