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Resource Discovery and Delivery is a new seminar which gives an overview of the various technology services and systems that support searching, linking and access to e-resources. It gives attendees insight into the range of different systems, how they fit together, why things sometimes go wrong, and how to trouble-shoot problems.


June 27 2019 - 10:00
June 27 2019 - 16:00


The King's Fund
11 Cavendish Square
London, W1G 0AN
United Kingdom

About the Event

The seminar starts with an overview of the user journey from discover to delivery, identifying the typical pain points that they may encounter when searching from and accessing online resources such as ejournals and ebooks. This is followed by in-depth presentations on three key areas:

  • Discovery Services looks at the range of different search services, including Resource Discovery Systems, library catalogues, search engines, A&I databases, and scholarly sharing sites such as ResearchGate.
  • Navigation and Linking covers technologies and standards that link users from their search results to full-text content, including persistent identifiers and DOIs, link resolvers, and OpenURLs.
  • Authentication outlines the services that enable users to login to online resources such as IP access, referring URLs and Shibboleth, as well as discussing how to support a more seamless access experience for users.

Each presentation will be followed by a breakout session where delegates will work in small groups to discuss real-world troubleshooting scenarios, relating the concepts covered in the presentations to their day-to-day work, and learning from sharing practical experiences.

Who should attend

This event will be valuable to anyone responsible for supporting discovery and delivery services for e-resources, or who is seeking a basic introduction to some of the technology services that support scholarly communications. The focus is on applications in libraries, and throughout the day the speakers will address challenges faced by different types of libraries, including HE, FE and corporate.

The seminar will discuss a range of technologies supporting discovery and delivery, but it will not compare specific library systems and solutions. It will impart a practical understanding of the technological challenges and approaches to addressing them, but will not provide detailed technical solutions to specific problems.

Previous knowledge required

Some familiarity with the different types of online scholarly content may be helpful, for example ejournals, ebooks and online databases. If you are new to this area, it is may be worth first attending the UKSG Introduction to E-Resources (5th June 2019) which gives an overview of different types of resources and how they are published and provided online.

Otherwise no previous knowledge is required. In particular, please note that this is not a technical course and no programming skills are required.

Learning objectives

  • Understand the key stages in the reader journey from discovery to delivery;
  • Understand the key technology services, systems and standards that support discovery and delivery, and how they relate to each other;

Be able to identify and troubleshoot some of the common problems and limitations in discovery and delivery technologies.



Programme and Speakers


Registration and Coffee


Introduction and Welcome


The User journey and its challenges

Anna Grigson
LSE Library


Discovery services

Emma Wilson-Shaw
Online Services and Systems Manager London School of Economics and Political Science


Discovery services breakout session




Navigation and linking

Adam Walsh
Ebsco Information Services
Joe Schulkins
Ebsco Information Services


Navigation and linking breakout session



Kristina Symes


Refreshment break


Authentication breakout


Wrap-up and breakout feedback: the user journey revisited


Close of seminar


May 08 2019 - 00:00 - June 26 2019 - 00:00

£ 185.00 + £ 37.00 VAT

UKSG Members

£ 235.00 + £ 47.00 VAT

UKSG Non-Members

£ 0.00 + £ 0.00 VAT



By Friday 7 June 2019 - full refund
From Saturday 8 June 2019 - no refund

NB:  UKSG reserves the right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies.

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